Our support library is filled with answers to frequently asked questions, and some of the not so frequent questions for SecureMac products. Product support is available online via our support system. Can't find the answer in our FAQ? Submit a ticket and we will get back to you within 48 business hours.
If PrivacyScan is unable to clean an item, first make sure that you are running the latest version of PrivacyScan.
If you are running the latest version of PrivacyScan and still encountering problems cleaning items, quit the apps that PrivacyScan is unable to clean, then open your Utilities folder (located in your Applications folder by default) and then run Disk Utility to Repair Permissions or perform disk First Aid on your Hard Drive. Restart your computer once Repair Permissions/First Aid is complete, then run PrivacyScan first thing, before opening any of your apps or surfing the web.
If PrivacyScan still can't clean items after following the steps listed above, let us know and we can investigate further! Please include the error message and the names of affected files and programs, as well as the version number for the affected program, and send an email to privacyscan@securemac.com with any supporting documents as attachments (including screenshots).